string(23) "/voip-dictionary/tag/c/"
bool(false)

CLEC

CLEC is the acronym for Competitive Local Exchange Carrier. These are telecom carriers authorized to provide interconnections within the local network to a landline.

Customer Service Record

A customer service record (CSR) refers to the documents that service providers have that details information on a business account.

Conference ID

A conference ID or conference PIN is an indentifier found in a conference bridge. It is a key given to those allowed in the phone conference they enter in order to hear and participate in the conference.

Command Prompt

A command prompt is part of the telephony application that interprets commands sent to them being issued. It executes the commands.

Circular Call Routing

Circular call routing is an automatic distribution process where incoming calls are sent to agents in a specialized department in a specific order.

Choppy Audio

Choppy Audio refers to when the voices between caller and receiver are hard to understand. It can be in and out with parts of either’s speech missing.

Carrier Network Infrastructure

Carrier network infrastructure (CNI) refers to the basic functions of telephony including control, applications, voice switching, service provider routers, optical transport, and switches.

Calling Line ID

Calling line ID (CLI) is identifying the caller’s number to the person receving the call. Most people know this as caller ID.

Call Queue

A call queue is where callers wait for an agent or representative to anwer. It includes the routing of calls to the correct department or person that can deal with a specific issue.

Call Path

A call path is when a call is handled using a hosted service. It can include numerous lines and extensions either stemming from one line or separated by different similar numbers that are under the main phone