24/7 Support
24/7 Management & Technical Support
Round-the-Clock Support and Expert Service Monitoring
At 4Voice, our in-house support engineers are monitoring our customer’s phone service 24/7. If an interruption in service does occur, we have the ability to respond immediately, often before our customers are even aware. Whether you’re calling from the office or working remotely, 4Voice is working to give you white glove support you can depend upon.
Hassle-Free Maintenance
Thanks to 24/7, hassle-free maintenance and support, making changes to your system is as easy as placing a phone call. Painlessly change names, integrate additional offices, add users, make changes to your system configuration and beyond with 24/7 U.S.-based support.
Reliable End-to-End Service
Phone experts provide comprehensive setup and troubleshooting solutions, allowing your IT personnel, managers and principals to focus on mission-critical work.
One-on-One Training
Prevention is a hallmark of good health. Avoid unnecessary delays in deployment and day-to-day use as our experts give your end users the on-site phone and systems training they need to operate independently from day one.
CRM Integration
4Voice integration experts connect CRM accounts with a business phone system to exchange data between the two platforms, enabling real-time calling data and closed-loop analytics. When you need to analyze employee metrics to improve performance and move toward your objectives, 4Voice’s integrations are here to support those goals.
24/7 Management & Technical Support
If you do experience an outage, or have a question about your service, our U.S.-based support team is available 24 hours a day, 7 days a week and can be reached by dialing 777 from your 4Voice-supported phone.
That’s right—there’s no form to fill out and no hold music to endure. If you need support, a live person is right on the other end of the line, any time of day or night.
Built on Service
From our in-house setup and training to our 24/7 support, 4Voice is committed to providing excellent phone service and a stellar customer experience. If you experience an outage or simply have a question, we invite you to dial 777.
At 4Voice, all of these services are included at a fixed price to provide your budget the stability you need.
Customer Support FAQs
What does 24/7 Support mean with 4Voice?
At 4Voice, in-house support engineers are monitoring your service all day, every day. If there’s a disruption, they can respond immediately.
How do I reach support when I need help?
You can dial 777 from your 4Voice-supported phone anytime for direct access to a live U.S.-based support person.
Is support only for major outages, or can I make changes anytime?
You can call in at any time or help with changes like adding users, modifying system names, or integrating new offices.
What kind of support do I get when I sign up?
We have one-on-one training for your staff, so users are comfortable from day one. Plus setup and configuration support so you’re not left to figure things out alone.
Can I rely on support for my remote or hybrid workers?
Yes, the team monitors service for all users, including remote ones.
Does the support service cost extra, or is it built-in?
It is built into the fixed price.
Will the support team also help with integration?
A team works with you for integration and support covers that.
What happens if our internet or power goes out?
The system is monitored and support can execute fail-over routing so your calls still get handled.
Is the support U.S.-based only, or can it help international offices?
International callers have a contact number.
Why does this level of support matter for a business phone system?
Maintaining your phone system allows customers to contact you so it amounts to revenue. A high level of customer support is critical to ensuring it always works.