Features
Cloud-Hosted VoIP Features
Mobility
- Whether it's routing calls on the go, using custom routing to direct important calls, or using our fail-over handling to manage disruptions, 4Voice’s custom VoIP features for a business phone system help keep your business mobile.
- Our custom routing configurations ensure your calls are always answered, no matter where you are.
- Moving offices or complete locations becomes as easy as plugging in a phone. Just take your phone with you, whether it's for a few days or a permanent move.
- We offer VoIP SMS/texting services that enable you to text clients from your business number anywhere, anytime. Receive, track and reply to client messages from your desktop or mobile device with ease.
Scalability
- Scalable phone solutions make it easy to grow your business. There's never any unnecessary and costly equipment to buy for new locations—all you will need are phones and Broadband Internet access.
- Adding employees is done in a snap—just request a new extension. Since we charge by usage, you may not even see an increase in your phone bill.
- We can seamlessly integrate remote or home-based workers into your phone system too. With an extension number like all other employees, callers will not be aware of their call going to an external location.
Integrations:
- Integrate personal, mobile and smartphones to function as part of the system
- CRM integrations for better reporting and call handling
- Launch web pages using caller information
- Auto-post call data into CRM
- Auto-post call records into data warehouses
- Click-to-call interfaces from ACT, Outlook, SalesForce and other applications
Customizations:
- Automated reminder calls for appointments
- Post-call phone-based surveys for quality assurance
- Phone-based interactive information lookup and account activations
- On-call service with escalating call-out list to ensure calls are always handled
- Customized dashboards and reporting
Dashboard and Reporting Features:
- Inbound and outbound volumes
- Call volumes for specific inbound numbers, useful in monitoring marketing campaigns
- Calls made by extension
- Detailed call records
- Optional call recording
- Agent and group performance: answers, abandons, service levels
- Any customized dashboard is possible
Voicemail Features
- Voicemail for each extension and dedicated general mailboxes
- Notifications can be sent to multiple phones
- Notifications for single numbers can go to multiple email addresses
- Voicemail transcription
- Missed calls that leave no message have unique messages
- Voicemail option to leave a voicemail, email or combined message
- Variable greetings for busy, no-answer and out-of-office statuses
- Dial-by-name directory with voicemail greetings
- Remote access through non-system phones
- Optional voicemail reporting for unanswered messages
Integrations:
- Integrate personal, mobile and smartphones to function as part of the system
- CRM integrations for better reporting and call handling
- Launch web pages using caller information
- Auto-post call data into CRM
- Auto-post call records into data warehouses
- Click-to-call interfaces from ACT, Outlook, SalesForce and other applications
Customizations:
- Automated reminder calls for appointments
- Post-call phone-based surveys for quality assurance
- Phone-based interactive information lookup and account activations
- On-call service with escalating call-out list to ensure calls are always handled
- Customized dashboards and reporting
Call Handling Features:
- Anonymous Call Blocking
- Call Blocking
- Call Forwarding
- Call Hold
- Call Monitoring
- Call Park
- Call Pickup
- Call Queuing
- Call Recording
- Call Return
- Call Transfer
- Call Waiting
- Caller ID-Determined Number Delivery
- Conference Bridging
- Day/Night Mode
- Dial by Name
- Distinctive Ring/Ring Control
- Do Not Disturb
- E-911
- Extension Status Monitoring
- Find Me/Follow Me
- Flexible Call Routing
- Hunting/Rollover/Ring
- Groups
- Intercom
- IVR Menus
- Music on Hold/Transfer
- Overhead Paging
- Remote Call Forwarding
- Roaming Extensions
- Three-way calling
- Virtual Voice Mailbox
- Voicemail
Auto-Attendants, Advanced Call Handling
- Set auto-attending to intercept calls based on multiple conditions
- Multi-level interactive voice response (IVR) with hidden options
- English and Spanish announcement support
- Day, night, and holiday messages
- Professional message recording service
- Tag calls with identifiers for "sales" and "support" etc.
- Automatic time-based call routing
- Simple phone-enabled call handling settings for people on the go
Call Groups
- Use multiple extensions for a single function
- Ring to all, ring least recently called, round robin, priority-based routing
- Set wait intervals before escalating call to wider group
- Assign permanent group members or use login/logout to indicate availability
- Customize rings for specific types of calls and priority calls
- Enable automatic call answering to boost productivity
- Whisper / Barge-in / Call Monitoring for training and quality control
- Group call recording
- Flexible messaging for wait times and caller positions
- Real-time call monitoring
CloudQ
Features:
- Easily view and manage call queues and agents
- Pause mode to track agent availability across breaks, lunch, training and other daily activity.
- Supervisor view for at-a-glance statistics and agent status
- Monitor/Whisper/Barge mode for coaching and quality assurance
- Record calls and access full set of reports to ensure service levels and monitor agent performance
- Benefits in-house sales, support or customer service staff, as well as dedicated call-center deployments
Mobile/Desktop app
The best way to connect with your 4Voice Phone system, now
with SMS features.
The 4Voice Communicator puts a full functional PBX softphone
in your pocket. The Communicate operates over a WiFi or
cellular data network, and provides both voice, XMPP messaging,
and presence capabilities. With the Communicator, phone users
can receive and make calls as if they are in the office,from
anywhere. Customer Service agents can participate in Call
center activities from home or a satellite location. Call transfers
can be made using shorthand extensions to and from office
phones and remote mobile users. The Communicator is easy to
deploy: download from the App Store, use the provided login
credentials and you are in!.
Features
- Easily make and receive calls from external callers just like on a desk phone
- View company directory and make or receive calls via extension dialing
- Send and receive SMS/Text messages
Supported Operating Systems:
- Windows 10/1
- MacOS
- iOS/iPhone
- Android phones, tablets and Chromebooks
VoIP SMS/Texting
As texting becomes more popular among consumers, we’ve
developed VoIP SMS/texting services that help you cast a wider
communication net by contacting your customers on their
preferred platform. Cater to your more text-savvy clients by
sending, receiving and monitoring text messages from any of
your business numbers – all from your desktop or mobile device.
- Download the app directly to your smartphone.
- Not a smartphone user? Our app and web interface enable you to text with just about any device, including laptops, desktops and even classic flip phones.
- View and track client contact information and message histories in our user-friendly UI.
- Send photos, videos and group texts with our built-in MMS (multimedia messaging) capabilities.
- Receive new message alerts on your device.
- Protect customer information with a secure login and password.
- Enable multiple users to access the same account for quick, collaborative customer service.
- Desktop app is compatible with iOS and Windows.
Phones - Current models
4Voice recommends Polycom phones for use with our service. Polycom delivers excellent voice quality,
ease of use and durability, in a wide variety of models to suit your business needs.
T54W
Especially designed for busy executives and professionals, Yealink SIP-T54W is an easy-to-use Prime
Business Phone with an adjustable 4.3-inch color LCD screen that you can easily and flexibly find the
comfortable viewing angle according to the personal and environmental needs. With the built-in
Bluetooth 4.2 and the built-in dual band 2.4G/5G Wi-Fi, the SIP-T54W IP Phone ensures you to keep up with
the modern wireless technology and take the first chance in the future wireless age. Its built-in USB 2.0
port allows for USB recording or a direct wired/wireless USB headset or up to three Yealink EXP50
expansion modules connection. Benefitting from these features, the Yealink SIP-T54W is a powerful and
expandable office phone that delivers optimum desktop efficient and productivity
Key Features and Benefits
User Friendly
Yealink SIP-T54W IP Phone features an adjustable
4.3-inch color LCD screen that you can readily
adjust it to the comfortable viewing angle
according to yourself. As to the audio quality, the
SIP-T54W is coupled with the latest version of
Yealink Optimal HD Voice technologies, including
Yealink Acoustic Shield technology, that effectively
eliminate background distractions and noises,
deliver crystal clear voice even in a noisy
environment. Meanwhile, complying with the latest
Hearing Aid Compatibility (HAC) Regulations, its
HAC handset helps the person who is with hearing
loss to hear the voice more clearly
Wireless Transmission
Yealink SIP-T54W IP Phone not only furnish you with the built-in Bluetooth 4.2 for Bluetooth headsets
and mobile contacts synchronization, but also the built-in dual band Wi-Fi for Wi-Fi connectivity,
allowing you to access the 5G Wi-Fi connectivity handily. Also if you want to expand your horizons for
busy environments, or, share one phone system with your small team by adding multiple handsets, just
simply turn your IP phone to the corded-cordless phone via DECT technology. Moreover, the IP phone
can function with Yealink VC Desktop together to share content from your laptop, making collaboration
much easier than before
High Expandability
A built-in USB 2.0 port allows you to enjoy USB call recording via USB flash drive. Via this USB port,
you also can connect wired/wireless USB headset without connecting Yealink EHS36 anymore, and
connect up to 3 Yealink expansion modules EXP50 which can be programmed with up to 180
paperless DSS keys.
Efficient Installation and Provisioning
The Yealink SIP-T54W supports efficient provisioning and effortless mass deployment with Yealink’s
Redirection and Provisioning Service (RPS) and Boot mechanism to help you realize the Zero Touch
Provisioning without any complex manual settings. Furthermore, a unified firmware and auto-p template
that applies to T53/T53W/T54W/T57W phone models, saves even more time and costs for businesses,
as well as simplifies the management and maintenance
Yealink W76P DECT Phone System
- Scalable solution with superior performance
- Optimized wireless communication experience for mobile working
- Easy deployment and efficient management
- Seamlessly compatible with Yealink full-range DECT endpoints
Supporting registration with up to 10 Yealink W56H DECT handsets, the W76P system is launched with
robust processing capacity for up to 10 SIP accounts and 20 silmultaneous calls. More flexibility and
mobility could be enabled through up to 6 optional repeaters for extended network coverage.
Combining the professional handset W56H with Yealink new DECT base station W70B, the W76P delivers
superb and stable audio quality in whether high-bandwith or poor network conditions by supporting
Opus and a series of audio codecs. The Noise Reduction System also ensures the effectiveness of the
conversations in complicated environments.
VVX 450
More lines make you more productive. Feel in command of your day with this high quality, color, twelve-line
phone system that gets the job done. Be confident that your conversations will always sound great—and
the VVX 450 puts more contacts at your fingertips. And let’s hear it for Poly Acoustic Fence. It eliminates
background noise to keep calls quiet wherever it’s noisy. IT will appreciate robust provisioning and
management capabilities that take the headache out of telephony deployment and support. Need even
more lines? The optional VVX EM50 expansion module stacks them right where you need them.
- Twelve line keys supporting up to 34 line key appearance with pagination.
- 4.3 inch color LCD display (480 x 272 pixels).
- Crystal clear sound with Poly HD Voice and Poly Acoustic Clarity.
- Full duplex speakerphone with world-class echo cancellation.
- Easy to install anywhere with optional Poly Wi-Fi USB accessory
- Headset options to suit any style (USB, RJ9, EHS ports).
- Microban® antimicrobial product protection actively reduces the growth of bacteria 24/7.
- Reduce your carbon footprint with these ENERGY STAR® rated phones
Benefits
- Conversations stay on track. Hear every nuance with industry-leading sound quality featuring Poly HD Voice.
- Eliminate distracting background noise at the source with exclusive award-winning Poly Acoustic Fence technology.
- Easy deployment and administration with web-based management tools and zero-touch provisioning.
- Your phones stay cleaner for longer with integrated Microban® antimicrobial product protection.
