Archives: VoIP Dictionary

A

Active Directory

Agent Availability

Asynchronous Communication

Audio Conferencing

Audio Menu

Audio Response Unit

Auto-Attendant

Automatic Call Distributor

Average Handle Time

Average Speed of Answer

C

Call Analytics

Call Announcement

Call Bridging

Call Center Solutions

Call Features

Call Groups

Call Handling

Call Path

Call Quality

Call Queue

Calling Line ID

Carrier Network Infrastructure

Choppy Audio

Circular Call Routing

CLEC

Cloud PBX

CODEC

Command Prompt

Conference ID

Customer Service Record

D

DECT

Default Gateway

Delay

Digital Phone Service

Direct Inward Dialing (DID)

Disaster Recovery

Do Not Disturb

Double Nat

DTMF Tones

E

E -1

E -1

E-Fax Solutions

Estimated Wait Time

F

Fax Server

FOC Date

Frame Relay

Full Duplex

G

Gateway

Group Paging

H

Hardware

HD Voice

Hosted PBX

Hosted VoIP

I

ILEC

Interactive Voice Response (IVR)

International Calling with VoIP

Internet Failover

IP Trunking

ISP

J

Jitter

K

Key System Phone

L

Landline Service

Latency

Letter of Authorization

LOA

Local Call

Local Exchange Carrier

Local Number Portability (LNP)

Long-Distance Calling

M

Messaging

Modem

MOS Score

Multi-Line Phone

N

Network

Network Address Translation

Network Bandwidth

Network Interface Device

Network Packet

Number Not Eligible to Port

Number Porting

O

On-Premise VoIP

P

PABX

Packet

Packet Loss

Packet Switching

PBX

Phone Extension

Ping

PoE

Point of Presence (PoP)

Post Office Protocol (POP)

Public Switched Telephone Network (PSTN)

Push to Talk

Q

Quality of Service

R

Rate Center

Real-Time

Real-Time Transport Protocol (RTP)

Registered Jack-11

Registered Jack-45

Regular Call Routing

Remote Work

Ringback

Router

S

Service Provider

Session Border Controller

Session Initiation Protocol (SIP)

Signaling System #7

SIP ALG

SIP Authenication

Skill Based Routing

Soft Key

Speech Recognition

SSO

Store and Forward

T

Telephony

Toll-Free Number

Transmission Control Protocol (TCP)

Trunk Line

U

Uniform Call Distributions

UNIX

User

User Datagram Protocol (UDP)

V

Vanity Number

Voicemail Greetings

Voicemail Transcription

Voicemail-to-Email

VoIP

VoIP Adapter

VoIP Bandwidth Requirements

VoIP Equipment

VoIP PBX

VoIP Security

VoIP Solutions

VoIP Switchboard

VoIP Taxes & Fees

W

Weighted Call Distribution

What is a channel?

What is CNAM?