With a cloud-based VoIP solution, the only equipment offices need – other than an internet connection and sufficient bandwidth – is industry-standard phones. Providers can recommend models or manufacturers to clients (we recommend Polycom). Hosted VoIP vendors own and maintain the rest of the VoIP equipment and are responsible for all repairs and upgrades.

Businesses operating with an on-premise solution own and host their VoIP infrastructure, including the server and VoIP PBX.