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The legal industry is recognized for including attorneys, attorney firms, judicial systems, and law schools. However, changes in how people access legal solutions have expanded the industry to include paralegals, alternative legal service providers (ALSPs), and governmental attorneys stationed within corporations, NGOs, and within government offices.
The legal industry can be segmented by the types of services such as divorce or bankruptcy attorneys, by firm size, or by the clients they represent like governments or corporations. Needs can be different for all of these various types of legal services but communication challenges will be the same regardless of size.
Four Communication Challenges of the Legal Industry
4Voice can provide VoIP (Voice over Internet Protocol) services that will help build better relationships with clients.
There is a lot of information and document sharing when it comes to legal cases. Attorneys get documents from hospitals, police agencies, and financial institutions to name a few. They must send information to opposing counsel and the courts. This involves heavy voice and written correspondence.
It is interesting that in all the communication the challenges come when attorneys and firms are dealing with their clients. Clients are the ones stating the biggest issues. Among the top four are that they feel attorneys aren’t paying attention to their case, that messages aren’t promptly returned, and that attorneys convey either incomplete or wrong information to clients. Along with that, clients don’t feel attorneys are listening to them.
Four Communication Challenges of the Legal Industry
4Voice can provide VoIP (Voice over Internet Protocol) services that will help build better relationships with clients.
There is a lot of information and document sharing when it comes to legal cases. Attorneys get documents from hospitals, police agencies, and financial institutions to name a few. They must send information to opposing counsel and the courts. This involves heavy voice and written correspondence.
It is interesting that in all the communication the challenges come when attorneys and firms are dealing with their clients. Clients are the ones stating the biggest issues. Among the top four are that they feel attorneys aren’t paying attention to their case, that messages aren’t promptly returned, and that attorneys convey either incomplete or wrong information to clients. Along with that, clients don’t feel attorneys are listening to them.
Using VoIP to Build Better Client Relationships
One of the crucial problems surrounding relationship issues with clients is not keeping track of messages and returning calls promptly. This typically happens because attorney firms, both large and small, take on an enormous number of cases and often are juggling tasks of gathering research, scheduling depositions, and asking for court dates.
A 4Voice VoIP system can make keeping track of messages and prioritizing them simpler. It comes with advanced phone features where you can retrieve messages from anywhere either by your mobile phone, computer, or tablet using either voice mail or visual voice mail. It also sends a transcribed version of all messages that come to you in your email.
Attorneys and paralegals can look at those messages to quickly find out who called them and prioritize callbacks. Emails of the messages can be put into a to-do folder on the computer so every call can be promptly returned with none falling through the cracks of a busy schedule.
4Voice VoIP services also can be used to easily and automatically route clients' calls to others covering your cases while you are in court or out of the office. This improves client trust and ensures their concerns are heard.
One key way the 4Voice VoIP system can improve relationships between law firms and clients is by being able to record phone calls. That way, the attorney can replay it to ensure they have heard and addressed every client's concern. All of this will lessen client complaints and build client trust.
Advantages of Using 4Voice
VoIP in the Legal Industry
VoIP services like what 4Voice offers have one key advantage for those in the legal field. It offers more privacy and security than landlines or other types of communication systems. Privacy and security are paramount when dealing with a case and a lack of it can land an attorney or firm in serious legal trouble.
VoIP has advanced security measures that enhance protection against security threats like scam phone calls or phishing calls. This includes identity management so only those allowed on the call or with access to information about the call can get to it. 4Voice also implements end-to-end encryption that protects voice and data transmissions.
The company also owns its own server so information never goes to a third party. The server is in a security facility with limited access. 4Voice VoIP systems can help add more humanity to law firms by providing ways to better manage clients' calls and messages. Its clarity and reliability ensure clients that you will be there for them for the long haul of a court case.
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