Yes, 4Voice Business Phone Service will let you dial 911 from your office and provide the correct address information to the 911 agency. Note that the following important restrictions apply to this service:
The address shown will be the latest address that we have on file for your business. If you relocate the office or a phone in the office without notifying 4Voice, then the address will not be updated.
911 will not work if your internet access is down or you have no power.
4Voice Business service offers two options for fax:
Inbound and outbound e-fax services let you send and receive all your faxes via email. Alternately, a Fax Adapter lets you use your existing fax machine with 4Voice Business Services.
If your internet access fails, calls will be automatically rerouted to an alternate location or to backup phone numbers that you define beforehand. Your calls will always be answered and then directed to an appropriate destination, or to voicemail.
For further reliability, you can use two independent internet access providers (DSL and Cable for example) to prevent against a single failure—4Voice Business services will run over both of them seamlessly.
There are two options for backup power for the phones:
Each phone can be plugged into a small UPS backup battery, which will keep the phone running in the event of a power outage. This can typically also be used as a backup for your PC.
Alternatively, a larger central backup battery can be used in combination with a “Power-Over-Ethernet” (PoE) Ethernet switch. In this configuration, the phones draw power from their network connection, which is then backed-up centrally
Note that in addition, any broadband internet access equipment must also have backup power in order to continue phone service after a power outage.
Physical phones require a wired connection and will not work with Wi-Fi.
Soft-phones installed on a laptop can work over WiFi, but note that due to unpredictable delays, speech quality may be affected.
With 4Voice service, all calls within the continental United States, Canada and Puerto Rico are considered local. Domestic calls going to Hawaii and Alaska are considered international and are billed at international rates.
To view our international calling rates, download our international rate table – click here. Please note that rates are subject to change.