Cloud-Hosted VoIP Features
Mobility
- Our Web Browser, Desktop and Mobile apps let your team work from anywhere so they can work quickly and efficiently. All our apps support the full feature set including voice and video calls, messaging, presence and the ability to manage your lines.
- Whether it's routing calls on the go, using our app to never miss important calls, or using our backup Internet solution to manage disruptions, our solutions will ensure your business is always connected.
- Hybrid offices, temporary moves or even completely relocating your business can all be accomplished without any down time. Our solutions ensure that your business can seamlessly adapt to any situation.
Scalability
- Eliminate call capacity limitations such as fixed line or call limits that come with traditional phone solutions. With 4Voice your business can make and receive as many calls as are needed at any given time, with no busy signals.
- Adding employees is quick and easy. Remote workers just need Internet to get online and start being productive members of the team. Our easy to reach support staff are always available to help you get changes made quickly and effectively.
- Manage multiple locations using a central interface, and get seamless internal and external communication across departments and branches.
Integrations:
- Easy contact integration with Microsoft Outlook, Microsoft Office 365 and Google Workspace
- Single sign-on support with Microsoft Active Directory
- Click-to-call from Chrome browser, with the option to call using any device – app or desk phone
- Built-in integration with SalesForce, HubSpot, Zoho, Odoo and Bitrix (would be nice to pull logos if that is allowed) featuring click-to-call, call-popup, call logs and contact synchronization)
- Helpdesk integration for Zendesk and ZohoDesk with automatic ticket creation, click-to-call, call popup and contact synchronization
- SMS/MMS, Web-Chat, WhatsApp and FaceBook messenger messaging integration
- Flexible call handling, including custom web/URL open when calls are answered
Customizations:
- Full preference management to select where calls ring and order of alerts between web, app and desk phone
- Skill based routing for efficient incoming call handling
- Post-call phone based surveys for quality assurance
- Callback feature for callers to keep their place in queue
- On-call service with escalating call-out list to ensure calls are always handled
- Customizable dashboards and scheduled reportingє
- API and SDK interfaces to allow custom solution development
Dashboard and Reporting Features:
- Easy to use real-time dashboards for call tracking and agent monitoring
- Customizable widgets to select key metric
- Flexible grouping of users and departments in reports and analysis
- Full set of call activity and performance reports across all phone users, covering both call-center and regular extensions
- Scheduled reports sent on daily, weekly, monthly basis to keep you informed of performance metrics
Voicemail Features
- Voicemail for each user as well as shared mailboxes for common functions
- Notifications can be configured for multiple users, via email and/or phone
- Escalation via call-out for critical mailboxes/messages
- Voice transcription for all messages
- Full set of user-managed greetings including custom greetings for presence status (lunch, meeting etc.) and extended absences
Auto-Attendants,
Advanced Call Handling
- Multi-level Interactive Voice Response menus
- English and Spanish announcement support
- Day/Night/Holiday schedules with custom messaging
- Automatic time-based call-routing
- Dedicated operator panel for administrative staff to easily view and manage calls
- Dial-by-name directory
- Anonymous Call Blocking
- Call Blocking
- Call Forwarding
- Call Hold
- Call Monitoring
- Call Park
- Call Pickup
- Call Queuing
- Call Recording
- Call Return
- Call Transfer
- Call Waiting
- Caller ID-Determined Number Delivery
- Conference Bridging
- Day/Night Mode
- Dial by Name
- Distinctive Ring/Ring Control
- Do Not Disturb
- E-911
- Extension Status Monitoring
- Find Me/Follow Me
- Flexible Call Routing
- Hunting/Rollover/Ring
- Groups
- Intercom
- IVR Menus
- Music on Hold/Transfer
- Overhead Paging
- Remote Call Forwarding
- Roaming Extensions
- Three-way calling
- Virtual Voice Mailbox
- Voicemail
Call Handling Features
Call Groups
- Use multiple extensions for a single function
- Ring to all, ring least recently called, round robin, priority-based routing
- Set wait intervals before escalating call to wider group
- Assign permanent group members or use login/logout to indicate availability
- Enable automatic call answering to boost productivity
- Customize rings for specific types of calls and priority calls
- Whisper / Barge-in / Call Monitoring for training and quality control
- Group call recording
- Flexible messaging for wait times and caller positions
- Real-time call monitoring
CloudQ Features
- Comprehensive call-center solution for voice, text, web-chat and social media.
- Web-based agent interface, including WebRTC phone for easy deployment.
- Inbound text message, web-chat and WhatsApp/FaceBook messaging handling for agents, including ability to hand-off to other agents.
- Realtime dashboards for agents and supervisors.
- Easy management of queues and priorities for supervisors.
- Benefits in-house sales, support or customer service staff, as well as dedicated call-center deployments
Web/Mobile/Desktop Apps
Features
- Easy to use web, smartphone and desktop apps for Android, iOS, Windows and MacOS devices.
- Full functionality including voice and video calls, messaging, presence, call logs and settings management.
- Support for internal and external text messaging, including access to WebChat and WhatsApp.
- View status of other employees and set your own presence.
- Contact and directory sync for company-wide and per-user contacts
- Hand-off/call-flip to allow calls to be picked up on another device – for example, flip from desk phone to app if you need to leave the office.
- Flexible control which devices calls are received and made on including escalation options for example - desk phone, then app, then voicemail.
SMS, WebChat and Social Media Messaging
- <span data-metadata=""><span data-buffer="">Send and receive text messages (SMS) and multi-media (MMS) using your business line.
- <span data-metadata=""><span data-buffer="">Shared messaging support for a single number to be distributed to multiple users.
- <span data-metadata=""><span data-buffer="">Access messaging via web, desktop or mobile apps.
- <span data-metadata=""><span data-buffer="">Easily integrate WebChat from your website to allow users to respond and manage requests.
- <span data-metadata=""><span data-metadata=""><span data-buffer="">Integration with WhatsApp channels and FaceBook Messenger for SocialMedia
Phones - Current models
4Voice recommends Yealink phones for use with our service. Yealink delivers excellent voice quality, ease of use and durability, in a wide variety of models to suit your business needs.
T54W
Especially designed for busy executives and professionals, Yealink SIP-T54W is an easy-to-use Prime
Business Phone with an adjustable 4.3-inch color LCD screen that you can easily and flexibly find the
comfortable viewing angle according to the personal and environmental needs. With the built-in
Bluetooth 4.2 and the built-in dual band 2.4G/5G Wi-Fi, the SIP-T54W IP Phone ensures you to keep up with
the modern wireless technology and take the first chance in the future wireless age. Its built-in USB 2.0
port allows for USB recording or a direct wired/wireless USB headset or up to three Yealink EXP50
expansion modules connection. Benefitting from these features, the Yealink SIP-T54W is a powerful and
expandable office phone that delivers optimum desktop efficient and productivity
User Friendly
Yealink SIP-T54W IP Phone features an adjustable 4.3-inch color LCD screen that you can readily adjust it to the comfortable viewing angle according to yourself. As to the audio quality, the SIP-T54W is coupled with the latest version of Yealink Optimal HD Voice technologies, including Yealink Acoustic Shield technology, that effectively eliminate background distractions and noises, deliver crystal clear voice even in a noisy environment. Meanwhile, complying with the latest Hearing Aid Compatibility (HAC) Regulations, its HAC handset helps the person who is with hearing loss to hear the voice more clearly
Wireless Transmission
Yealink SIP-T54W IP Phone not only furnish you with the built-in Bluetooth 4.2 for Bluetooth headsets and mobile contacts synchronization, but also the built-in dual band Wi-Fi for Wi-Fi connectivity, allowing you to access the 5G Wi-Fi connectivity handily. Also if you want to expand your horizons for busy environments, or, share one phone system with your small team by adding multiple handsets, just simply turn your IP phone to the corded-cordless phone via DECT technology. Moreover, the IP phone can function with Yealink VC Desktop together to share content from your laptop, making collaboration much easier than before
High Expandability
A built-in USB 2.0 port allows you to enjoy USB call recording via USB flash drive. Via this USB port, you also can connect wired/wireless USB headset without connecting Yealink EHS36 anymore, and connect up to 3 Yealink expansion modules EXP50 which can be programmed with up to 180 paperless DSS keys.
Efficient Installation and Provisioning
The Yealink SIP-T54W supports efficient provisioning and effortless mass deployment with Yealink’s Redirection and Provisioning Service (RPS) and Boot mechanism to help you realize the Zero Touch Provisioning without any complex manual settings. Furthermore, a unified firmware and auto-p template that applies to T53/T53W/T54W/T57W phone models, saves even more time and costs for businesses, as well as simplifies the management and maintenance
Yealink W76P DECT Phone System
- Scalable solution with superior performance
- Optimized wireless communication experience for mobile working
- Easy deployment and efficient management
- Seamlessly compatible with Yealink full-range DECT endpoints
VVX 450
More lines make you more productive. Feel in command of your day with this high quality, color, twelve-line phone system that gets the job done. Be confident that your conversations will always sound great—and the VVX 450 puts more contacts at your fingertips. And let’s hear it for Poly Acoustic Fence. It eliminates background noise to keep calls quiet wherever it’s noisy. IT will appreciate robust provisioning and management capabilities that take the headache out of telephony deployment and support. Need even more lines? The optional VVX EM50 expansion module stacks them right where you need them.
- Twelve line keys supporting up to 34 line key appearance with pagination.
- 4.3 inch color LCD display (480 x 272 pixels).
- Crystal clear sound with Poly HD Voice and Poly Acoustic Clarity.
- Full duplex speakerphone with world-class echo cancellation.
- Easy to install anywhere with optional Poly Wi-Fi USB accessory
- Headset options to suit any style (USB, RJ9, EHS ports).
- Microban® antimicrobial product protection actively reduces the growth of bacteria 24/7.
- Reduce your carbon footprint with these ENERGY STAR® rated phones
Conversations stay on track. Hear every nuance with industry-leading sound quality featuring Poly HD Voice.
Eliminate distracting background noise at the source with exclusive award-winning Poly Acoustic Fence technology.
Easy deployment and administration with web-based management tools and zero-touch provisioning.
Your phones stay cleaner for longer with integrated Microban® antimicrobial product protection.