VOIP Features | 4Voice

Cloud-Hosted VoIP Features

Mobility

Whether it's routing calls on the go, using custom routing to direct important calls, or using our fail-over handling to manage disruptions, 4Voice’s custom VoIP features for a business phone system help keep your business mobile.
Our custom routing configurations ensure your calls are always answered, no matter where you are.
Moving offices or complete locations becomes as easy as plugging in a phone. Just take your phone with you, whether it's for a few days or a permanent move.

Scalability

Scalable phone solutions make it easy to grow your business. There's never any unnecessary and costly equipment to buy for new locations—all you will need are phones and Broadband Internet access.
Adding employees is done in a snap—just request a new extension. Since we charge by usage, you may not even see an increase in your phone bill.
We can seamlessly integrate remote or home-based workers into your phone system too. With an extension number like all other employees, callers will not be aware of their call going to an external location.

Integrations:

Integrate personal, mobile and smartphones to function as part of the system
CRM integrations for better reporting and call handling
Launch web pages using caller information
Auto-post call data into CRM
Auto-post call records into data warehouses
Click-to-call interfaces from ACT, Outlook, SalesForce and other applications

Customizations:

Automated reminder calls for appointments
Post-call phone-based surveys for quality assurance
Phone-based interactive information lookup and account activations
On-call service with escalating call-out list to ensure calls are always handled
Customized dashboards and reporting

Dashboard and Reporting Features:

Inbound and outbound volumes
Call volumes for specific inbound numbers, useful in monitoring marketing campaigns
Calls made by extension
Detailed call records
Optional call recording
Agent and group performance: answers, abandons, service levels
Any customized dashboard is possible

Voicemail Features

Voicemail for each extension and dedicated general mailboxes
Notifications can be sent to multiple phones
Notifications for single numbers can go to multiple email addresses
Voicemail transcription
Missed calls that leave no message have unique messages
Voicemail option to leave a voicemail, email or combined message
Variable greetings for busy, no-answer and out-of-office statuses
Dial-by-name directory with voicemail greetings
Remote access through non-system phones
Optional voicemail reporting for unanswered messages

Call Handling Features:

Auto-Attendants, Advanced Call Handling

Set auto-attending to intercept calls based on multiple conditions
Multi-level interactive voice response (IVR) with hidden options
English and Spanish announcement support
Day, night, and holiday messages
Professional message recording service
Tag calls with identifiers for "sales" and "support" etc.
Automatic time-based call routing
Simple phone-enabled call handling settings for people on the go

Call Groups

Use multiple extensions for a single function
Ring to all, ring least recently called, round robin, priority-based routing
Set wait intervals before escalating call to wider group
Assign permanent group members or use login/logout to indicate availability
Customize rings for specific types of calls and priority calls
Enable automatic call answering to boost productivity
Whisper / Barge-in / Call Monitoring for training and quality control
Group call recording
Flexible messaging for wait times and caller positions
Real-time call monitoring