Whether it's routing calls on the go, using custom routing to direct important calls, or using our fail-over handling to manage disruptions, 4Voice’s custom VoIP features for a business phone system help keep your business mobile.
Moving offices or complete locations becomes as easy as plugging in a phone. Just take your phone with you, whether it's for a few days or a permanent move.
We offer VoIP SMS/texting services that enable you to text clients from your business number anywhere, anytime. Receive, track and reply to client messages from your desktop or mobile device with ease.
Scalable phone solutions make it easy to grow your business. There's never any unnecessary and costly equipment to buy for new locations—all you will need are phones and Broadband Internet access.
Adding employees is done in a snap—just request a new extension. Since we charge by usage, you may not even see an increase in your phone bill.
We can seamlessly integrate remote or home-based workers into your phone system too. With an extension number like all other employees, callers will not be aware of their call going to an external location.
Integrate personal, mobile and smartphones to function as part of the system
CRM integrations for better reporting and call handling
Launch web pages using caller information
Auto-post call data into CRM
Auto-post call records into data warehouses
Click-to-call interfaces from ACT, Outlook, SalesForce and other applications
Automated reminder calls for appointments
Post-call phone-based surveys for quality assurance
Phone-based interactive information lookup and account activations
On-call service with escalating call-out list to ensure calls are always handled
Customized dashboards and reporting
Dashboard and Reporting Features:
Inbound and outbound volumes
Call volumes for specific inbound numbers, useful in monitoring marketing campaigns
Calls made by extension
Detailed call records
Optional call recording
Agent and group performance: answers, abandons, service levels
Any customized dashboard is possible
Voicemail for each extension and dedicated general mailboxes
Notifications can be sent to multiple phones
Notifications for single numbers can go to multiple email addresses
Missed calls that leave no message have unique messages
Voicemail option to leave a voicemail, email or combined message
Variable greetings for busy, no-answer and out-of-office statuses
Dial-by-name directory with voicemail greetings
Remote access through non-system phones
Optional voicemail reporting for unanswered messages