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Call Group

Call groups, also referred to as “hunt groups,” “ring groups” or “rollover lines,” are groups of users/lines that function as one extension. Common call groups are: Ring All, which is self-explanatory; Round Robin, where each phone gets a call in turn; Skip Busy Phones; and Least-Recently Called. Each of these has utility depending on business need and can operate as agents dynamically log in and out of the system.

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