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4Voice’s 2CallCenter is a comprehensive VoIP call center solution for inbound and outbound call centers. Calls are handled by centrally 'hosted' servers and directed to or from phones at each call center location. You can use the 2CallCenter answering service without purchasing a costly phone system; all you need are industry standard Voice-Over-IP (“VoIP”) phones.
2CallCenter answering service provides customization and call monitoring in order to effectively manage your calls. Main benefits include:
In addition, the 2CallCenter answering service allows you to retain control over toll-free numbers, a critical business resource, while still having the flexibility of using external resources to handle calls.