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ILEC

ILEC stands for incumbent local exchange carrier and refers to a U.S. phone company that provides local service when the Telecommunications Act of 1996 was passed. They are tier-one providers, or can provide services directly to customers while CLEC’s are two-tier providers or resellers of services they buy from tier-one companies who they actively compete […]

ISP

ISP short for Internet Service Provider, is the company you choose to provide your internet access. They are key players in connecting you to the vast digital world, offering various plans and services to meet your online needs, from browsing and streaming to gaming and more.

IP Trunking

A trunk is the provider’s base network from which several clients receive their phone service. It’s like the supercenter of communication activity. IP trunking uses the VoIP provider‘s trunk to connect clients and their calls to their VoIP PBX. It’s called a trunk because it is a major base system made up of many phone […]

Interactive Voice Response (IVR)

Interactive Voice Response is the technology that powers automated phone menus. IVR menus are recordings that answer incoming calls by prompting callers with commands like “press 1 for sales” or “say ‘customer service’ for support.” The IVR system interprets the voice command or number tone to route calls through a VoIP PBX. This way, callers […]

International Calling with VoIP

Internationally transmitting voice over the internet is much more efficient than transmitting it over landlines; therefore, VoIP solutions significantly lower the cost of international calling. Most U.S. providers include Canada and Puerto Rico in their domestic calling rates and charge a small fee for calls to other countries. These rates are much lower than landline […]

Internet Failover

Internet failover is a backup internet connection that takes over when the main connection fails and helps to virtually eliminate internet and phone downtime. Operations can minimize downtime by automatically routing connectivity through their backup system, in the case of an outage. Internet failover is often part of a company’s disaster recovery plan.