Uniform Call Distributions
This is the routing system where calls are sent to agents that have been idle the longest. A counter begins when an agent ends a call to determine who has been idle for the longest time.
User Datagram Protocol (UDP)
A process where network devices send data through connectionless, with no error checking and providing no retransmission for missing data packets. It is a core protocol for communication, especially for the Internet as it’s used to send messages to others on an IP network. As long as the transmission is within an IP network, UDP […]
UNIX
An operating system that allows for multi-user and multi-tasking. It is how people can have conference calls or send an email while browsing the web in another window on a mobile phone. This system has been used in a telephone company and other applications. It was developed in 1969.
User
A VoIP user is a person assigned to a digital phone number or numbers. A user is a VoIP customer that owns the phone number. VoIP cost-per-user is typically much lower than traditional telecom lines.
