VoIP is the next level of communication, but all are not the same. Those considering a VoIP system should know that some have better audio quality and more features than others. There are 10 essential features every VoIP system should have to make your business more successful.
- Excellent audio quality
A good VoIP system has HD audio quality. This feature will make calls 40% clearer and crisper. Audio is the primary way of communication, so you should invest in a system that does it well.
- Compatibility
A great VoIP system is compatible with both desktop and mobile systems. After all, you and your co-workers will likely be shifting between devices to handle business.
- The ability to grow with you
Scalability is essential when you move to a new communication system, and some VoIP systems are more scalable than others. You don’t know what your phone needs will be in three years, so you need a system that can adapt.
- Call recording
This is important for you to go back to see exactly what was said to ensure orders are placed correctly or that contracts include everything talked about. It is a way to back up your notes in case there is a question.
- Analytics
Data analytics are important to audit how long calls take, where they are coming from, and relay other information. This can help you improve efficiency and find your niche customer.
- Control based on roles
This is a security measure that allows people in different roles to have different types of access to the phone system. You don’t want a lower-level new employee to access recordings and data. A quality VoIP system separates roles with security.
- Voicemail with transcription to email
Transcribed voicemail to email is one of the best features of a high-quality VoIP system. This allows you to scan your email to glance over voicemail messages and prioritize them rather than listening to all of them to find the one you need immediately.
- Immediate alerts
Look for a VoIP system that offers real-time communication with instant alerts. This allows you to stay on top of important calls, which can be important to handling your business needs.
- Customer support
Some people are high-tech experts, while many are not. Having solid 24/7 customer support is important. Customer support should include live chat, email, and live phone representatives. This is one of the more crucial elements of getting a quality VoIP system because you don’t want to wait on a callback if something goes wrong with your phone system.
Other Things to Look For in a VoIP System
VoIP systems should have standard things like encryption, disaster plans, and other types of security. One of the more important features for sales or expanding companies is local phone numbers. Most want to do business with companies in their areas, making a local phone number important.
The VoIP market is growing and is rapidly replacing older systems like landlines. It’s important to understand what you are getting when you agree to an installation. Ask about these features and others you find important to ensure the VoIP system you buy fits your needs now and in the future.
