Changing to a new phone system can be a daunting prospect for business owners, which often leads to procrastination in considering the idea. However, they may want to move quickly once they realize that going to VoIP technology provides a solid ROI.
A return-on-investment on investing in VoIP technology happens in several ways. It cuts purchase and maintenance costs, allows for easy expansion, streamlines communications, and is easy to upgrade. It also can be effective in bringing in more sales and customers, greatly improving your ROI.
VoIP Cuts Costs
Many businesses buy various components of communications systems over time. They may invest in a computer system one year and new software the next, cellphones one year, and conference calling the next. Most still keep their landlines even with all the new technology.
This patchwork of telecommunications is ineffective, confusing, and expensive to maintain. Installing a VoIP system can eliminate duplication and allow every part of your communication system to function together well. That cuts costs in both purchasing and maintenance. It also reduces headaches trying to work through using the system.
VoIP Is Flexible and Scalable
Businesses no longer have one way to function. Employees can work from home or another company location. Businesses use a variety of strategies including multi-site and hybrid environments to function.
VoIP easily adjusts to all of these new demands. Calls can be forwarded to and from cell phones masking the personal number with the company number. It can be used for remote workers under the cover of the company so customers always know they are dealing with a company professional.
Additional phone lines can be easily added or deleted as the company grows and needs change. A company can acquire a local phone number for a new location before setting up an office and getting sales and customer connections in play before moving there.
Streamlined Communication with VoIP
One of the most significant ways a business gets a solid ROI on investing in VoIP services is by streamlining communication systems. Implementing VoIP doesn’t require buying new hardware to create a unified system. It also doesn’t require getting rid of all your previous equipment.
You can still use your landline equipment with VoIP. Computers and other equipment can be used without upgrading also. That saves a tremendous amount of investment money while adding more advanced features and improving your communication with customers.
VoIP Is Easy to Upgrade
Businesses that need to make changes in telecommunication services can do so easily with a VoIP service. Adding a line or deleting a line can be done in minutes without system downtime.
Adding or changing features can also be done quickly.
VoIP Means More Revenue
VoIP improves the customer experience, which means more sales and revenue. Statistics show that 41% of answered phone calls are converted to sales. Yet, 60% of calls are missed. The financial cost for a small business could total more than $150,000 a year, according to statistics. That is too much money left on the table.
A VoIP system ensures that phone calls aren’t dropped, lost, or missed. The high quality of the call allows you to talk to customers from anywhere on the internet. The advanced features record and document calls put them into email form, and send them to the correct person so no opportunity is overlooked. That can transform your communications into a revenue-generating system.
Your company will gain an ROI on a VoIP system through cost and maintenance savings but also through improved customer connections that net more in sales and revenue. It not only cuts your immediate cost but also saves costs in future upgrades. A VoIP system is a solid investment that will leave your company with a good bottom line for years to come.
