Everyone talks about “the cloud” but few realize how cloud-based systems have changed telephony to offer more reliability, scalability, affordably, and flexibility. It has made a difference for many businesses and 4Voice is at the forefront of technological advancements.
The cloud, in simple terms, is off-site storage. Rather than use copper lines to transmit calls, calls with VoIP (Voice over Internet Protocol) capability use the internet to transmit audio and data. At 4Voice, those go through a private server in our secure data center before being transmitted to the destination. The encrypted call is reassembled into traditional audio before it hits the destination.
Here are some ways in which cloud telephony has revolutionized business communication.
Reliability
Cloud-based services like what 4Voice offers have far more reliability than land-based phone lines. It doesn’t have lines that go down in storms. Even a power outage wouldn’t prohibit phone calls from getting through because cell phones come into play.
4Voice has backup systems to divert phone calls in case of emergencies to numbers the business chooses. Our system also will divert around trouble areas so phone calls reach their destination.
Scalability
There was a time when only big businesses could afford new technology but cloud-based systems like what 4Voice offers allow businesses to start small and stay within their budget. It can easily grow as business needs grow. Yet, even the smaller communication infrastructures have all the advanced features that allow businesses to compete.
Affordability
Cloud-based services have proven to be more affordable than landlines with most statistics showing they can save business owners up to 50 percent in communication costs. Many cloud-based services charge according to the number of users on the system rather than a standard monthly service fee based on features.
This allows businesses to better control their communications cost and allocate resources where they are most needed.
Flexibility
Flexibility is a huge advantage of cloud-based systems. A business can return calls from their business number from anywhere so their salespeople can be on the road while still using the one unified number either by a laptop or their mobile phone.
It allows for different ways to communicate also including text and email because the VoIP system is integrated with all the rest of your communication. One feature the 4Voice VoIP system offers is to convert voice messages to email so you can easily scan your messages and decide which should take priority.
Businesses with 4Voice can also get local virtual phone numbers in many different cities so they can establish a presence without physically locating there. It also helps businesses located in new cities with old phone numbers get a local following.
Advanced Features
Cloud-based services offer other important features that many may not think about upfront but could prove to be invaluable. Three that make for more productivity are real-time call monitoring, call recording, and analytics. All three of these can ensure every minute of communication is productive and call recording is a way to keep all information on record so there isn’t a miscommunication with a customer.
Security Concerns
More people have raised concerns over security in cloud-based services in recent years. They see it as a big public gateway that is vulnerable to risk. It depends on the service you are using on how secure you are.
Indeed, onsite storage for a business is feasibly more secure than cloud storage. However, it is also infeasible for every business to have its own data center and private server.
That doesn’t mean you have to give up security. You can pick a VoIP provider like 4Voice that offers outstanding cloud-service security.
4Voice offers end-to-end call encryption. It has its private servicer in its secured data facility with access limited to engineers and with a full security system. Your VoIP data is safe and secure.
Your business can have the best of both worlds with the flexibility and advanced features offered in VoIP and the lower cost of having a cloud-based VoIP service off-premise.
4Voice has VoIP that is fully scalable so it can grow as your business expands. We have local virtual phone numbers so you can do business in any city, establish a presence there, and get your foot in the door before setting up a physical shop there. We are available all across the United States as a leader in VoIP services. Plus, you can use your old equipment so there’s no new purchasing required.
The 4Voice Advantage
4Voice has many advantages over other providers in security, 24/7 customer support, engineers available for support, flexibility, and features. One advantage is you don’t need to get new equipment when you go with 4Voice as our system is adaptable and flexible.
We can do an evaluation and offer recommendations with our communication infrastructure solution before installation. Contact us for details.
