Building a Stellar Reputation for Service by Using These VoIP Solution Hacks
Word about poor customer service travels fast. And if that doesn’t motivate you to up your service game, how about something more concrete: 33 percent of Americans would consider switching companies after just one bad experience. So, how can ward off frustration and give your customers a great experience they can’t wait to share? Start […]
5 Common Call Annoyances That Disappeared with VoIP Phone Solutions
Nobody calls a business hoping to talk to voicemail. However, with landline solutions, calls roll to voicemail all too often. Similarly, landline issues like inaccurate IVR menus, scratchy audio and extremely high charges plagued businesses until VoIP solutions took over as the number one phone solution. Read on to discover exactly which issues met their […]
Home, Office, Smartphone – How to Unify Your Teams with VoIP Solutions
How many calls have you missed because you were away from your desk? Well, it is possible to get that number close to zero. Rather than limiting work operations by rooting them to a physical space as landline technology does, VoIP solutions enable businesses to take their work with them. Let’s take a look at […]
What’s the Difference Between My Old Phone and a VoIP Solution?
Many businesses still use landlines simply because that’s what they’ve been using for decades. Why fix what isn’t broken? For one thing? Infrastructure for standard telephony is starting to get a bit rusty. But that’s a bit of a gloomy start. Not fixing what isn’t broken, in this case, is like riding “a perfectly good […]
How Accounting Offices Are Improving Service and Productivity Using VoIP Solutions
Did your customer call in to renew their contract, but nobody caught the phone call? Is the office struggling to handle client questions or collect important information over the phone? Outdated phone equipment frequently causes problems like these for otherwise successful accounting firms. They slow processes down and can damage your reputation in the eyes […]
6 Ways to Optimize Remote Offices with VoIP Solutions
Flexible scheduling is becoming one of the most important factors in employee satisfaction. The number of full-time teleworkers in the U.S. has more than doubled in the last decade, with nearly half of Americans working from home at least some of the time.
Using VoIP Solutions to Build Better Service into Your Insurance Office
We don’t need an expert to tell us that customers don’t like to wait. They also don’t like service that feels cold or impersonal. VoIP solutions enable insurance offices to offer each caller great service, which is a foundation for satisfied customers and positive reviews.
3 Ways Great VoIP Phone Solution Support Keeps Offices Running Smoothly
While the benefits of B2C customer service are well documented, it turns out businesses value the service they receive even more than individual consumers. VoIP providers with client-first service empower growth while saving businesses money. Additionally, quickly addressing issues and outages can minimize damages to staff morale, business reputation and overall revenue. So what are […]
How Medical Practices Streamline Customer Contact with VoIP Call Centers
The healthcare industry has begun emphasizing customer service in the wake of its historically poor satisfaction scores. With the advent of patient portals, self-service and more accessible health information, consumers expect quick and clear communication with healthcare organizations. Many practices are upgrading their landline systems to a VoIP solution or investing in VoIP call centers […]
Modernizing Law Offices with VoIP Solutions
Client communication is one of the most important aspects of a law office’s performance. While people generally contact 4-5 different firms when searching for legal services, less than 10 percent of them speak with an actual lawyer when they call. Make your firm stand out by upgrading to a VoIP solution that improves client-lawyer communication […]
