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Archives:
VoIP Dictionary
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D
E
F
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H
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J
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M
N
O
P
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T
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V
W
A
Active Directory
Agent Availability
Asynchronous Communication
Audio Conferencing
Audio Menu
Audio Response Unit
Auto-Attendant
Automatic Call Distributor
Average Handle Time
Average Speed of Answer
C
Call Analytics
Call Announcement
Call Bridging
Call Center Solutions
Call Features
Call Groups
Call Handling
Call Path
Call Quality
Call Queue
Calling Line ID
Carrier Network Infrastructure
Choppy Audio
Circular Call Routing
CLEC
Cloud PBX
CODEC
Command Prompt
Conference ID
Customer Service Record
D
DECT
Default Gateway
Delay
Digital Phone Service
Direct Inward Dialing (DID)
Disaster Recovery
Do Not Disturb
Double Nat
DTMF Tones
E
E -1
E -1
E-Fax Solutions
Estimated Wait Time
F
Fax Server
FOC Date
Frame Relay
Full Duplex
G
Gateway
Group Paging
H
Hardware
HD Voice
Hosted PBX
Hosted VoIP
I
ILEC
Interactive Voice Response (IVR)
International Calling with VoIP
Internet Failover
IP Trunking
ISP
J
Jitter
L
Landline Service
Latency
Letter of Authorization
LOA
Local Call
Local Exchange Carrier
Local Number Portability (LNP)
Long-Distance Calling
M
Messaging
Modem
MOS Score
Multi-Line Phone
N
Network
Network Address Translation
Network Bandwidth
Network Interface Device
Network Packet
Number Not Eligible to Port
Number Porting
O
On-Premise VoIP
P
PABX
Packet
Packet Loss
Packet Switching
PBX
Phone Extension
Ping
PoE
Point of Presence (PoP)
Post Office Protocol (POP)
Public Switched Telephone Network (PSTN)
Push to Talk
Q
Quality of Service
R
Rate Center
Real-Time
Real-Time Transport Protocol (RTP)
Registered Jack-11
Registered Jack-45
Regular Call Routing
Remote Work
Ringback
Router
S
Service Provider
Session Border Controller
Session Initiation Protocol (SIP)
Signaling System #7
SIP ALG
SIP Authenication
Skill Based Routing
Soft Key
Speech Recognition
SSO
Store and Forward
T
Telephony
Toll-Free Number
Transmission Control Protocol (TCP)
Trunk Line
U
Uniform Call Distributions
UNIX
User
User Datagram Protocol (UDP)
V
Vanity Number
Voicemail Greetings
Voicemail Transcription
Voicemail-to-Email
VoIP
VoIP Adapter
VoIP Bandwidth Requirements
VoIP Equipment
VoIP PBX
VoIP Security
VoIP Solutions
VoIP Switchboard
VoIP Taxes & Fees
W
Weighted Call Distribution
What is a channel?
What is CNAM?
